CIMARA
ServicePoint SQL - Service Business Management Solution for CounterpointTransform Your Service, Support, and Repair Operations
ServicePoint SQL is a robust, SQL-powered service management solution that integrates seamlessly with Counterpoint, designed to streamline your entire service department, from scheduling and dispatching to invoicing and reporting.
A True Service Business Management Solution
Service jobs, scheduling, and invoicing stay on the same retail visit as the shop sale.
All in One Service Management
Gain control over every part of your service operations, from work orders to invoicing, in one unified platform.
Built for Reliability and Growth
Designed on Microsoft SQL, ServicePoint SQL provides the dependable performance you need today and scalability for future growth.
Streamlined Scheduling and Dispatching
Schedule technicians efficiently and ensure seamless service calls, cutting down on costly delays and maximizing productivity.
Reduce manual tasks with automated billing, contract tracking, and real-time updates, helping you save valuable time and resources.
Service Management at a Glance
Stay in control of your service department with centralized tools for scheduling, dispatching, and work order tracking.
Enter service details, preview billing, and track profit from one screen.
Assign technicians based on skill or location with integrated GPS navigation.
Notify technicians when warranties or service contracts apply, improving accuracy and customer satisfaction.
Equipment & Contract Management
Simplify how you track customer equipment and stay on top of service agreements.
Equipment Tracking
Maintain complete service histories, warranties, and preventive maintenance schedules.
Contract Management
Automate renewals, expirations, and customizable billing intervals to prevent lost revenue.
Reporting & Invoicing
Get the insights you need and ensure accurate billing every time.
Comprehensive Reporting
Use industry-standard Crystal Reports for detailed performance insights and flexible exports.
Accurate Invoicing
Integrate with accounts receivable and inventory systems to manage billing history with confidence.
SP Mobile: Service On-the-Go
Enhance your field service operations with SP Mobile, the powerful mobile add-on for ServicePoint SQL. With SP Mobile, your technicians can stay connected and productive, no matter where they are.
Real-Time Mobile Access
Technicians can access their assigned tasks, update job details, log time, and enter parts used, all from any web-enabled device, such as a smartphone, tablet, or laptop.
Touchscreen Signature Capture
Touchscreen Signature Capture: Collect customer signatures on-site with touchscreen signature capture, allowing for instant approval and quicker service confirmation.
GPS Navigation
Integrated mapping ensures your technicians can find their way to service sites efficiently, saving time and improving customer satisfaction.